One advantage – perhaps a somewhat subtle one – of a customer-driven focus is that it aids a certain type of proactivity. When we’re at our best, we don’t wait for external pressures. We are internally driven to improve our services, adding benefits and features, before we have to. We lower prices and increase value for customers […]
“My dominant feeling every day is one of great ignorance.” – Author Pankaj Mishra in this New York Times article on his latest book From The Ruins of Empire: The Intellectuals Who Remade Asia, and on his rise to fame.
I’ve loved Pride & Prejudice ever since I was a kid. I used to have a copy with a lovely red and gold hardcover, which is still at my parents’. When I saw this Indiegogo project about a limited edition letterpress version, I couldn’t resist contributing. Maybe you’ll consider it too?
My mate Gregory Povey has curated a list of Secret Santa Christmas songs on Spotify for the Playlist Club. If you use Spotify, you should totally listen to it. I contributed one track (though I didn’t know I was doing that at the time – which made the discovery today all the more fun). Merry Christmas […]