You cannot imagine my amazement when I saw this email in my inbox today. I’ve booked to fly with British Airways over the Christmas holidays, and when the whole brouhaha about the cabin crew strike came up last week, everyone and their brother was advising me to cancel my booking. I didn’t.
Everyone knows BA has been in a lot of trouble lately, but it’s nice to know that they’re taking the time to show that they value their customers in the midst of what is clearly a big financial and business mess.
I appreciate this, British Airways.